YOURTINNITUS PRIVACY POLICY
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http://www.yourtinnitus.com (the “Site”) is owned by Infomates, LLC (“YourTinnitus”). This Privacy Policy governs YourTinnitus.com’s (“we”, “us” or “YourTinnitus") treatment of personally identifiable information that YourTinnitus collects when you visit the website (the "Site") and use the services available on the Site (the “Service(s)”). By visiting the Site, you accept this Privacy Policy. YourTinnitus values your privacy and is dedicated to protecting your personal information and providing you with Notice, Consent, Security and Access.
INFORMATION WE COLLECT
Tracking Technology: YourTinnitus logs IP addresses (a unique number assigned to every computer on the Internet) in order to improve security, analyze trends and administer the Site. We may track your movement within the Site, the pages from which you were referred, access times and browser types. We only use this information in aggregate to gauge the effectiveness of our Site, track information for statistical purposes and to improve the products and services we provide and do not link that information to you personally. We store information that we collect through cookies, log files, clear gifs, and/or third party sources for instance to verify your address or update your information and to create a “profile” of your preferences. We tie your personally identifiable information to information in the profile, in order to improve the content of the Site for you. A cookie is a small text file that is stored on a user’s computer for record-keeping purposes. We use cookies on this Site. We use session ID cookies and persistent cookies. We use session cookies to make it easier for you to navigate our Site. A session ID cookie expires when you close you browser. A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your Internet browser’s “help” file. Persistent cookies are used to differentiate visitors to the Site and registered users our Service to customize the content of certain sections of the Site and enable us to track and target the interests of our visitors and registered users and to enhance the experience on our Site. If you reject cookies, you may still use our Site, but your ability to use some areas of our Site or Services may be limited and you may not be able to use certain features of the Site.
Diagnostic Testing: If you choose to participate in the Site’s testing process your information will be collected by us. With your permission, you will be given the opportunity to share that data with our neurology researchers at The Human Neural Plasticity Laboratory at McMaster University in Ontario, Canada and used to conduct further research on tinnitus.
Surveys: We may from time to time provide you the opportunity to participate surveys which might be conducted by a third party. If you participate, we will request certain personally identifiable information from you. Participation in these surveys is completely voluntary and you therefore have a choice whether or not to disclose this information. The requested information typically includes contact information. If there is a third party sponsor involved please make sure to review that party’s privacy policy.
Third Party Links: We encourage you to be aware when you leave our Site and to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies only to information collected on our Site.
Advertisements: We may from time to time use various outside ad-serving companies to serve advertisements across the internet and on our Site. They may collect anonymous information about your visits to the Site and your interaction with our Service. They may also use information about your visits to the Site and other websites to target advertisements for goods and services. This anonymous information is collected through the use of pixel tags or cookies, which are industry standard technologies, used by most major websites. No personally identifiable information is collected or used in this process from our Site. If you would like more information about this practice and to know your choices about not having this anonymous information used by a third party service provider, please click here.
Ordering of Merchandise: If you order Services from the Site you will have to provide us with billing information pertaining to your order.
USE OF PERSONAL INFORMATION
Children: We do not sell or market, knowingly solicit information from, or sell our Services to anyone who is under 18. If you are an adult and wish to have your child use any of the Services on our Site those Services can only be used with a minor who is under your direct guardianship with your direct supervision through your registered account.
Information You Provide: We receive and store any personal information you enter on our Site or give to us in any other way. We may also receive information from you from other sources.
Vendors: We employ other companies and individuals to perform functions on our behalf. Examples might include sending e-mail, analyzing data, merchant processing of orders, providing search results and links. Those vendors may have access to personal information needed to perform their functions, but may not use it for other purposes.
Third Party Offers: We will not share your personally identifiable information for marketing purposes without your express permission. We may from time to time send you information on products, services that may be of interest to you. If you do not want us to use the information you provide in order to inform you of products and services that might be of interest to you, you can always opt out of receiving any such information and you can also let us know by contacting our privacy adminstrator.
Other Uses: We may use your personal information to contact you about the Services on our Site in which you have expressed an interest, for example, if you have contacted customer service or made an inquiry.
Service-related Announcements: We will send you strictly service-related announcements on rare occasions when it is necessary to do so. For instance, if our Service is temporarily suspended for maintenance, or the delivery of a service is delayed we might send you an email, or if there is some service issue with something you might have ordered. Generally, you may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to contact us.
Exceptional Circumstances: If YourTinnitus, or any of its lines of businesses or affiliated companies, is sold or disposed of as a going concern, whether by merger, sale of assets or otherwise, the relevant databases of YourTinnitus could, in whole or in part, be sold as part of that transaction. Therefore, information about the visitors and/or registered users of our Site, including personal information, will be disclosed as part of any merger or acquisition, creation of a separate business to provide the Site, our Services or sale or pledge of our YourTinnitus assets as well as in the event of an insolvency, bankruptcy or receivership in which personal information would be transferred as one of the business assets of YourTinnitus. Information about our visitors and/or registered users, including personal information, may also need to be disclosed in connection with a commercial transaction where YourTinnitus or an affiliate, is seeking financing, investment, support or funding. In such transactions, personal information will be subject to the promises made in any pre-existing Privacy Policy in effect when the information was obtained. We also may have to release personally identifying information when it is necessary to comply with judicial or other government subpoenas, warrants, orders, or to protect the rights, property, or safety of YourTinnitus’s users or others.
Waiver: YOURTINNITUS ASSUMES NO RESPONSIBILITY OR LIABILITY WITH REGARD TO ANY THEFT, LOSS, ALTERATION OR MISUSE OF PERSONAL OR OTHER INFORMATION LAWFULLY PROVIDED BY YOURTINNITUS TO THIRD PARTIES, OR WITH REGARD TO THE FAILURE OF ANY THIRD PARTY TO ABIDE BY THIS PRIVACY POLICY OR AGREEMENT BETWEEN THAT THIRD PARTY AND YOURTINNITUS.
CHOICE AND OPT OUT
You may opt-out of use of your information as set forth above by emailing us at [email address]. For instance, if you no longer wish to receive any emails from us that we think might be of interest to you may opt-out of receiving it by following the instructions included in each email or by contacting us.
ACCESS TO YOUR INFORMATION
If for any reason you are concerned that the personal information you provided to YourTinnitus is not correct, or should you wish to have your email address removed from our mailing list or contact information changed, please contact us. We will be happy to review, update or remove information as appropriate. We may still retain your information in our files however, to resolve disputes, enforce our Terms of Use, and due to technical and legal requirements and constraints related to the security, integrity and operation of our Site.
HOW WE PROTECT YOUR INFORMATION
We have security procedures in the storage and disclosure of personal information, which you have given us in order to prevent unauthorized access. YourTinnitus.com uses high security AES-256 encryption, used for banking applications, for all private data. You login credentials are secured with a MD5 hash and are not stored on our servers in clear text. Our servers are housed in a SAS70 Type II-compliant data facility with 24/7 physical security with industry standard firewall protection. YourTinnitus.com scans its systems regularly to maintain PCI compliance. Keep in mind however, that no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your and your patients’ personal information, we cannot guarantee its absolute security and therefore it is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer. Our Site may also contain links to other websites. Keep in mind that YourTinnitus does not control and is not responsible for the privacy or security practices or the content of these other websites.
NOTIFICATION OF CHANGES
The Effective Date of this Privacy Policy is set forth below. Please make special note of the Effective Date of this Privacy Policy. We may revise and update this Privacy Policy if our practices change, as technology changes, or as we add new services or change existing ones. If we make any material changes to our Privacy Policy or how we handle your personal information or how we keep your purchases anonymous, you will know because the Effective Date of the Privacy Policy will change. If we are going to use any personal information in a manner that is materially different from that stated in our Privacy Policy at the time we collected such information, we will give you a reasonable opportunity to consent to the change. If you do not consent, your personal information will be used as agreed to under the terms of the privacy policy in effect at the time we obtained that information but you may not be able to use our Site or Services in the future. By using our Site or Services after the Effective Date, you are deemed to consent to our then-current privacy policy. We will use information previously obtained in accordance with the privacy policy in effect when the information was obtained from you.
IMPORTANT DISCLOSURES AND PRACTICES
A Note about International Users. The Site is located in the United States. If you are using the Site from outside the United States, you should be aware that your information collected on this Site may be stored and processed in the United States or any other country in which YourTinnitus, or its affiliates, subsidiaries or agents maintain facilities, including hosting services or servers, and by providing your information to this Site, you are consenting to the transfer of your information outside of your country in accordance with this Privacy Policy and our Terms of Use. You are also consenting to the application of United States law in all matters concerning this Site.
DISPUTES
If you choose to visit the Site your visit and any dispute over privacy is subject to this Privacy Policy and our Terms of Use including limitations on damages, arbitration of disputes, and application of the laws of the State of Delaware.
HOW TO CONTACT US
If you have any questions about our privacy policy contact us with a thorough description of your concerns or questions.
© 2010 Infomates, LLC
Effective Date: January 1, 2010